For Orthodontic Practices
New-patient exam calls arrive at lunch, after school and after hours, when the team is with patients or gone for the day. Here is how to stop losing them.
The short answer
Orthodontic practices miss new-patient exam calls while the team is with patients, at lunch and after hours, and a parent who reaches voicemail rarely leaves a message. A2H answers every call, books the new-patient exam, and tracks every call and caller in our custom CRM. It handles scheduling only, never clinical data.
The Problem
01 — Chairside
The people who answer the phone are also running the schedule, so a second line rings out.
02 — Midday gap
Phones go to voicemail while staff are away from the desk.
03 — After school and work
Parents often call once the day is done, after the office has closed.
04 — Nothing captured
A hang-up leaves no name, no number and no sense of what the family wanted.
The Fix
01 — Answered
The parent gets a real conversation, not a beep.
02 — Booked
It takes the parent's name, the child's name and age, the reason for the call and a callback number, then books the exam.
03 — Tracked
Each call becomes a contact with the reason for the visit.
04 — Backup
It can transfer to your front desk, or take a message and flag the contact.
It handles scheduling, not clinical data. Calls collect a name, the reason for the call and callback details. It should not be used to collect health or payment-card information. Anything that touches protected health information belongs in your existing compliant systems.
Not directly. It does not connect to Ortho2, Cloud 9, OrthoTrac or Dentrix today. Every call produces a summary your front desk can add in seconds, and your practice software stays your system of record.
If they ask, it tells them. You choose the greeting.
No porting and no new number for your callers. You set your existing line to forward to the receptionist when it is busy or unanswered.
It can transfer the call to your front desk, or take a message and flag the contact in our custom CRM.
A2H sets the receptionist up remotely for Texas businesses, including those around Houston, Dallas, Austin, San Antonio and Fort Worth.
A2H covers pricing on a free 15-minute call. There is a real contract with a cancel-anytime clause, and no long-term lock-in.
Free setup call, fixed pricing, no long-term contract.
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Hear a demo call (a recorded test call with a fictional business and caller). Pricing is covered on a free 15-minute call.